How should you manage supporter personal information?

We'll guide you on how to protect personal information so it doesn't get exposed.

If you overlook the importance of personal information security, it could lead to major incidents or reports.

You need to be aware that supporters are not harmed and makers are not disadvantaged. We're introducing various cases of personal information exposure and misuse that can occur at Wadiz so you can take care to prevent similar incidents.

1) Why is personal information exposure dangerous?

• Personal information is literally information that can identify an individual, including real names, mobile phone numbers, residential addresses, email addresses, and other information that can be easily combined with other information to be identified.
• It becomes a problem if you disclose all personal information without the supporter's consent or use personal information. 
• In this case, according to thePersonal Information Protection Act, you may be subject to administrative sanctions such as surcharges or fines, so special care is needed. 

2) What are the cases of personal information exposure/misuse that frequently occur at Wadiz?

• To prevent personal information exposure/misuse issues, be careful not to write important information containing personal information in public spaces.
• To prevent accidental exposure of personal information, please carefully check the community policy.

① Cases of exposing personal information when announcing event winners

• When announcing event winners in public places such as news or community, be careful not to disclose full personal information.
• You can prevent information exposure by masking so that only the winner knows the information, providing only the minimum information needed to identify the winner. Please refer to the table below.
• If the supporter used a virtual phone number, the mobile phone/landline number cannot be confirmed. When announcing the winner, please use the funding number to announce the winner.

Masking Examples

② Cases of exposing personal information while responding to supporter inquiries

• In public spaces such as news or community, do not request personal information such as supporter contact information.
• Regardless of the maker's intention, a third party with malicious intent may discover this and cause secondary damage by illegally using personal information.
• Instead, guide them to use the 'Inquiry' feature as shown below.

③ Cases of unauthorized use of supporter personal information

• It is not only impossible to expose supporter personal information in public places, but also to use it without permission.
• You cannot use it for purposes other than confirming funding information, sending rewards, and handling complaints. Specific examples of unauthorized use of personal information are as follows.
  • Cases of sending advertising messages using personal information of supporters who participated in funding
  • Cases of contacting a supporter who left negative comments using their personal information
• If it is a post containing excessive defamation/profanity, please contact the Wadiz Customer Service Center (info@wadiz.kr).
• We will verify whether comments can be deleted according to Wadiz community usage policies.

3) If you accidentally expose supporter personal information, take action as follows.

1. Posts containing personal information should be deleted immediately.
2. Depending on the circumstances, you must report personal information breach.
   • If you operate your own mall, report as <Information and Communication Service Provider>.
   • If you only conduct distribution/manufacturing without your own mall, report as <Personal Information Handler>.
3. To minimize damage, please immediately post the following content to the news: .
   • Personal information exposure facts / Scope and type of exposed personal information / Sincere apology, etc.
4. If damage is incurred by the supporter, guide supporters to use dispute mediation procedures, legal and punitive damages compensation system.
5. To prevent similar incidents from recurring in the future, familiarize yourself with the Personal Information Protection Act and prepare countermeasures.