What are the standards for advertising cancellation and refunds?

We'll provide you with detailed guidelines.

1) Advertising Cancellation

1. Makers can cancel advertising applications through the Advertising Center until the advertisement is approved (for makers using the advertising proposal service, until the proposal is confirmed). 

2. After an advertisement is approved or an advertising proposal is confirmed, makers who wish to cancel the application for that advertisement may contact the customer service center to cancel the advertising application, and makers using consulting services can cancel the advertising application through their assigned PD. 

3. However, if a makercancels the advertising application when the advertising execution date is approaching, a penalty fee will be charged depending on the timing of the cancellation as follows.

    Example

• If a cancellation request is made on the Friday of the previous week for an advertisement scheduled to run on Monday: 1 business day before, penalty fee 100%

• If a cancellation request is made on the Thursday of the previous week for an advertisement scheduled to run on Monday: 2 business days before, penalty fee 30%

• If a cancellation request is made on the Monday of the previous week for an advertisement scheduled to run on Monday: 5 business days before, penalty fee 30%

3) How do I request advertising cancellation?

• Contact Advertising Please send an advertising cancellation request email with your project number and contact information. 
• Select one of the cancellation reasons below and submit your request. We will review and contact you as soon as possible.
  • Simple change of mind
  • Dissatisfaction with results from previous campaign
  • Project schedule change
  • Project cancellation
  • Advertising budget change
  • Other

4) Before canceling, please check the following.

• Inquiries after business hours will be processed during the next business day's business hours.
• The refund standards for advertising services may change according to Wadiz's internal operational policy.