[Transparency Report] September 2023 Transparency Report

Wadiz has been publishing monthly transparency reports since August 2020. A transparency report is a report containing the complaint details received from Wadiz members and the results of actions taken in response to them, and is centered on funding complaint receipt data. Through this report, Wadiz transparently discloses actual data on how we respond to project issues, creating a platform environment where members can trust and use our service even more.

1. Complaint Receipt Data

• The number of complaints received is measured based on the number of complaints received through the 'Report' feature on the right side of the funding project page , and when there are multiple complaints about a single project, they are counted multiple times according to the number of reporters. 
• The types of complaints received include ‘intellectual property infringement’, ‘false facts in the story’, ‘distribution of identical products through other channels’, ‘violation of community policy’, and other reasons that go against the purpose of funding or undermine Wadiz community order.
• Complaint receipt data is a key indicator showing potential risks that can directly or indirectly cause supporter damage and complaints.

2. Number of Reported Projects

• ‘Number of reported projects’ refers to the number of projects that have received one or more complaints, and even if multiple complaints are received, if the subject project is the same, it is counted as one.
• The ratio of reported projects compared to open projects is a key indicator meaning the proportion of projects that could cause supporter damage and complaints out of all projects.

3. Pre-Launch Report Ratio

• ‘Pre-launch’ refers to a pre-launch service that allows supporters to preview a project story before the official funding starts.
  The pre-launch project page provides a notification subscription feature for the official funding launch.
• Complaints during the pre-launch stagefunction as an early risk detection mechanism before the project's official launch, and through this, it is possible to solve problems proactively before the official funding launch. 

4. Statistics by Category of Reported Projects

• This is category-specific classification data of projects that received complaints this month.
• This month, out of a total of 17 project categories, 11 categories received complaints.

5. Results of Processing Reported Projects

• All complaints that meet the complaint requirements undergo verification of the facts.
• For projects where issues are confirmed, follow-up measures are taken according to the funding complaint policy.
• Wadiz requests explanation from makers through official notice when a maker's explanation is necessary during the fact-checking process, and when necessary, discloses the complaint details and explanation request details to supporters through updates.

• Processing Complete
  As a result of conducting fact-checking on complaint details that meet the complaint requirements, it was determined to be 'problematic' based on the policy and follow-up procedures such as refunding the funding, deleting inappropriate content, or canceling the project were carried out, or after fact-checking the complaint details that meet the complaint requirements, it was determined to be 'no problem' based on the policy and the case was closed without follow-up procedures.
• Processing In Progress
  Fact-checking is in progress on complaint details that meet the complaint requirements, or follow-up procedures are in progress after being determined to be 'problematic' based on the policy.
• Processing Unnecessary
  Cases of 'complaints not meeting requirements' or 'already closed issues' where no follow-up procedures have been carried out.

⁕ Complaints not meeting requirements: Complaint receipt cases where the complaint requirements are not met or there is insufficient supporting evidence to back up the complaint details, making it difficult to proceed with follow-up procedures.

⁕ Already closed issues: Issues that meet complaint requirements but have already undergone fact-checking in the past as of the current month, were determined to be 'no issues' and closed, or where necessary measures have been completed through 'project cancellation' or 'funding refund', etc., making follow-up procedures unnecessary.

6. Service Monitoring Data

• Wadiz continuously strives to build and protect a safe funding ecosystem that service users can trust.
  
• Service monitoring data is the number of service monitoring activities and action data conducted by the Trust and Safety Team.
• In September, a total of 3,723 monitoring activities were conducted through service monitoring, and among these, 122 cases underwent action.

• Types of Wadiz Service Monitoring

⁕ Monitoring of distribution of identical products through other channels: When identical products to rewards are sold through other channels or funding is raised before rewards from a funding project are sent, or when such activities occur, they are included in the monitoring targets for distribution through other channels.

⁕ Monitoring of use of updates beyond their intended purpose: When information unrelated to the project's progress (promotion of other sales channels, link guidance, etc.) is posted in updates, which is the original purpose, such cases are included in the monitoring targets for use beyond intended purpose.

⁕ Monitoring of funding achievement rate manipulation behavior : When makers or third parties with interests related to makers intentionally participate in funding to increase the project's funding achievement rate, they are included in the monitoring targets for achievement rate abuse.

⁕ Monitoring of false facts in the story: When suspicious circumstances of false facts in the project story are confirmed, such cases are included in the monitoring targets for false facts in the story.

For inquiries regarding the transparency report, please contact Wadiz Trust and Safety Team (team.trustsafety@wadiz.kr) and we will provide you with an answer.