[Transparency Report] March 2024 Transparency Report
Wadiz has been publishing monthly transparency reports since August 2020. A transparency report is a report containing reports received from Wadiz members and the results of actions taken on those reports, and is composed primarily of funding report submission data. Through this report, we aim to transparently disclose Wadiz's actual data in responding to project issues, thereby creating a platform environment that members can trust and use more reliably.
1. Report Submission Data
- The number of report submissions is measured based on the number of reports received through the 'Report' function on the right side of the funding project page , and if there are multiple reports for a single project, they are counted as multiple according to the number of reporters.
- The types of reports include ‘intellectual property rights infringement’, ‘false facts in story’, ‘distribution of identical products through other channels’, ‘community policy violation’, etc. which constitute reasons that contradict the purpose of funding or disrupt the Wadiz community order.
- Report submission data represents a key indicator showing potential risks that can directly or indirectly cause supporter damage and dissatisfaction.
<March Report Submission Data>
2. Number of Reported Projects
- ‘Number of reported projects’ refers to the number of projects that have received one or more report submissions, and even if multiple reports are submitted, if the project subject is the same, it is counted as one.
- The proportion of reported projects compared to open projects is a key indicator that represents the proportion of projects among all projects that could cause supporter damage and dissatisfaction.
<Monthly Number of Reported Projects>
3. Opening Pending Report Ratio
- ‘Opening Pending’ refers to a preview service that allows supporters to check the project story before the official funding begins.
On the opening pending project page, a notification request function is provided for when the official funding opens. - Reports at the opening pending stage serve as a pre-detection function for risks before official project launch, which enables proactive problem-solving before official funding opens.
<March Opening Pending Project Report Ratio>
4. Reported Project Category Statistics
- This is categorical classification data for projects that submitted reports in the current month.
- This month, out of a total of 22 main project categories, 14 categories received reports.
<March Reported Project Category Statistics>
5. Reported Project Processing Results
- All reports that meet the reporting requirements are undergoing fact verification.
- For projects where issues are confirmed, follow-up measures are taken according to the funding report policy.
- During the fact-checking process, Wadiz requests the maker's statement of position when necessary through official notice, and when necessary, discloses the report facts and statement request details to supporters through news updates.
<March Reported Project Processing Status>
- Processing Complete
As a result of fact verification on report content that meets the reporting requirements, it is determined as 'problematic' based on policy and follow-up procedures such as funding refunds, inappropriate content deletion, or project cancellation are proceeded with, or fact verification is completed on reported content that meets the reporting requirements and is determined as 'no problem' based on policy and is closed without further procedures. - Processing In Progress
Fact verification is ongoing on report content that meets the reporting requirements, or follow-up procedures are in progress after being determined as 'problematic' based on policy - Processing Not Required
This is a case of 'non-qualifying report' or 'previously closed issue', where no follow-up procedures have been proceeded with
⁕ Non-qualifying Report : A report submission that does not meet the reporting requirements or lacks supporting evidence to back up the report content, making it difficult to proceed with follow-up procedures
⁕ Previously Closed Issue : An issue that meets the reporting requirements but has already undergone fact verification in the past as of the current month, determined as 'no issue' and closed, or through 'project cancellation' or 'funding refund', necessary measures are completed, making follow-up procedures unnecessary
6. Service Monitoring Data
- Wadiz is constantly striving to establish and protect a safe funding ecosystem that users can trust.
- Service monitoring data is the number of service monitoring activities and action data conducted by the Trust & Safety Team.
- In March, through service monitoring, a total of 1,029 monitoring activities were conducted, of which 290 actions were taken.
<March Service Monitoring Results>
- Wadiz Service Monitoring Types
⁕ Distribution of identical products through other channels monitoring : If rewards from a funding project are sold through other channels with the same product before shipping or funding is conducted, the distribution of identical products through other channels monitoring target is included.
⁕ Monitoring of use of news updates for purposes other than intended : When news updates contain information unrelated to the original purpose of project progress (promotion of other sales channels, link guidance, etc.), the monitoring target for non-intended use of news updates is included.
⁕ Funding achievement rate manipulation monitoring : When a maker or a third party with a relationship of interest with the maker deliberately participates in funding to increase the project's funding achievement rate, it is included in the achievement rate abusing monitoring target.
⁕ Story false facts monitoring : When suspicious circumstances of including false facts in a project story are confirmed, the story false facts monitoring target is included.
For inquiries regarding the Transparency Report, please contact Wadiz's Trust & Safety Team (team.trustsafety@wadiz.kr), and we will provide you with answers.