What is the 'No Refunds Due to Reward Characteristics' option?
Engraving, custom production, and other reward characteristics can make refunds difficult due to simple change of mind.
If you select the 'No Refunds Due to Reward Characteristics' option in Maker Studio, you can limit refunds by supporters due to simple change of mind.
However, if the reward is a general commercial product where refunds are possible due to simple change of mind, or the reason for restricting refunds is determined to be unjustified,
Wadiz administrators may adjust to enable refunds .
Guide for Rewards with No Simple Change of Mind Refunds
The following types of rewards are difficult to refund based on the reason that a supporter changed their mind, due to the nature of the product or service.
Please make sure supporters clearly understand that this reward falls under 'No Refunds Due to Reward Characteristics''by noting this fact.
Custom Production Rewards that are individually produced according to orders, such as engraving, stamps, and 1:1 custom production
Pre-Order Rewards that proceed through pre-orders, such as accommodation vouchers and filming rights (However, refund standards may be set differently according to the Consumer Dispute Resolution Standards.)
Fresh·Perishable Products Fresh·frozen foods, plants, and other rewards whose value declines over time to the point where resale becomes difficult
Digital Tickets Rewards that are essentially impossible to recover after provision, such as those containing QR codes and barcodes
Overseas Imports Products individually imported from overseas according to orders, where significant damage to the maker is expected due to shipping costs upon return and inability to resell domestically
Digital Content Cases where reproducible rewards such as e-books, CDs, DVDs, and software have been opened and accessed (However, refund standards may be set differently according to the E-Commerce Act when the product or service is composed of divisible products or services.)
Donation·Sponsorship Cases where funding is used for donation or sponsorship purposes
Others Cases where no refunds are possible and this has been explicitly stated in advance because significant irrecoverable damage is expected when processing refunds