Who is responsible for delayed delivery or loss of global project rewards?

During the shipping process, responsibility for loss, delays, and damage falls on the maker, 
and import/customs issues that occur in the supporter's country fall on the supporter.

International shipping can result in unforeseen situations due to regulations and systems in each country. It's important to clearly understand the legal responsibility at each stage and prepare sufficiently in advance.


✅ Responsibility for problems occurring in the overseas export process falls on the maker.

Issues arising during the process of sending rewards overseas (shipping, packaging, handover to courier, export declaration, etc.) include 
Loss, damage, delays, and other incidents — response and supporter customer service responsibility falls on the maker. 
Therefore, if a shipping incident occurs during the export process, the maker must directly handle refunds, exchanges, and other responses.

For example, items like the following:

• Refund or re-shipment of products damaged during the shipping process from Korea to overseas countries
• Missing or incorrect tracking information from Korea courier services
• Extended delays after shipment to overseas countries, notification about such delays 
  

✅ Responsibility for problems occurring in the import process falls on the supporter.

After the reward arrives in an overseas country, 
responsibility for import failure due to the supporter's country's customs regulations or address entry errors falls on the supporter.
In this case, since the maker has no obligation to refund or re-ship, a notice statement within the project stating "No refund if import is not possible" is necessary.

For example, items like the following:

• Orders of items prohibited for import (unrelated to Korea's export-prohibited items)
• Failure to submit customs documentation
• Address entry errors or prolonged absence
• Customs failure due to excessive quantity orders