Can supporters get refunds for rewards?

📍 Worldwide ex-Korea Maker

Supporters who participate in projects from makers outside Korea with non-Korean business registration numbers are in principle unable to receive refunds due to simple change of mind. 

Wadiz projects from makers with non-Korean business registration numbers operate on a 'direct purchase' basis.

'Direct purchase' projects do not allow refunds due to simple change of mind as a matter of principle.

• After shipping has started, cancellations due to simple change of mind are restricted. 
• However, if the maker wishes, it is possible to proceed with a refund.

Refund policies may be applied differently depending on the shipping origin and destination country.

• Project participation cancellations, refunds for unshipped items, and refunds due to product defects are available for all projects. 
  
• Refunds due to simple change of mind are allowed under the refund policy only when both the shipping origin and destination are Korea.

Makers operating Wadiz projects with a US business registration number should pay attention to customs-related matters when processing returns.

After clearance into Korea is completed and refunds are allowed for the reward, if you wish to return the reward from the United States, 
Customs duties applicable to US imports (tariffs applied to items under USD 800) may be reapplied to the returned reward.

US Maker - Things to note when receiving returned rewards

• When goods shipped from within the United States are returned, all items are subject to import tax regardless of the amount when returned. (de minimis ended after August 29, 2025)
  • To prevent this, supporters must specify 'Returned Goods' on the customs declaration form (CN22/23) when returning items and attach the purchase invoice.
  • Foods and dietary supplements are subject to additional regulations such as FDA registration and quarantine, making returns practically impossible or generating excessive costs.
• If there is no recipient in Korea or if the item is returned, it is considered a reimport and customs duties and taxes may be reapplied by US customs.

US Maker - Essential Points to Confirm

• If you submit supporting documents for returns such as the invoice attached at shipment, return invoice, reason for return, proof of purchase, and US Customs CBP Form 3311, there may be a possibility of being exempted from taxes. 
• However, if not using a shipping forwarding company, it is common to proceed with a refund (disposal refund) method instead of a return. 
• Therefore, please be sure to consider the 'US reimport tax burden' when processing returns.

US makers must include the following in the story.

• When returning products from overseas makers (US), you can request a refund of the customs duties and VAT paid when the reward initially entered Korea. 
  • However, when returning, separate import taxes may be charged to the maker by US customs.
• If return costs (international shipping fees + taxes) are excessive, a disposal request may be accepted instead of a return.