How can you communicate with supporters?

📍 Worldwide Maker

There are three main ways to communicate with supporters.

1. One-on-one communication through Maker Inquiry

* Makers from countries outside Korea can use this feature starting October 30, 2025.

• 'Maker Inquiry' is a channel for supporters and makers to communicate one-on-one. 
• You can use it to answer inquiries about personal information or special situations that are difficult to address in public.
• The Maker Inquiry feature becomes active after the project opens.
• Communication begins when a supporter sends the first message.
• You can exchange photos through messages.

2. Posting Updates

• After the Coming Soon period begins, you can post updates in the Maker Studio. 
• When an update is uploaded, email and app push notifications are sent to supporters who have shown interest in your project. 
• The recipients of the notification vary depending on the update header.
  • Reward Information : Notifications are sent to all participants, supporters who liked, supporters who pledged support, and supporters who opted in for notifications.
  • Event, Making Story, Other, FAQ : Notifications are sent to participants, supporters who liked, and supporters who pledged support.
  • Reward Shipment, Exchange/Refund/AS, Payment : Notifications are sent only to participants.
  • Achievement Rate : No notifications are sent.

3. CS Inquiry

• Simple inquiries received through the Wadiz Customer Center are handled by Wadiz.