#TRUST & SAFETY · Platform Operations Report — Vol.07
From pre-approval to AI monitoring across all processes.
Sharing this week's action results for platform trust.
Publication Date
2026. 06. 08
Operation Period
05.31 — 06.06
Publication Frequency
Every Monday
01 · This Week's AI Monitoring Operations
🔍 Monitoring Projects 185cases |
📄 Modification Requests 22cases
|
⊘ Non-display Actions 1case |
✓ Average Processing Time 1day |
Sharing representative cases handled based on this week's operating policies.
CASE 01 AI-Generated Virtual Person Undisclosed Advertisement Case
Beauty / Advertising Standards & Fair Trade Commission Guidelines / Modification
01 · Detection
AI Monitoring
Detected a scene in the project story image where a virtual person, seemingly AI-generated, uses and recommends a product, with no disclosure marking that the person is virtual.
02 · Review
Operator Review · Additional Materials
Reviewed whether it constitutes recommendation or endorsement by a virtual person according to the Fair Trade Commission's Recommendation and Endorsement Review Guidelines (effective June 1, 2026), and whether it meets media-specific disclosure requirements (text/photo/video).
03 · Action
Story Modification Request
Provided guidance on media-specific disclosure methods for materials with missing virtual person markings and requested story and image modifications.
CASE 01 Detailed Example
AI-Generated Virtual Person Undisclosed Example
This is an example where an advertisement recommending or endorsing a product by an AI-generated virtual person lacks disclosure marking. This could be mistaken for real person experience and may violate the "Act on Fair Labeling and Advertising." (Fair Trade Commission Recommendation and Endorsement Review Guidelines, effective June 1, 2026)
02 · This Week's Complaint Intake Status
This week, no significant complaints were received.
While no major consumer complaints were received, Wadiz does not wait for complaints but proactively monitors reward quality issues that occur at the shipping and delivery stages and takes preemptive action. This issue covers cases from that initiative.
03 · This Week's Key Issues — Proactive Reward Quality Issue Cases
Reward quality issue cases that Wadiz identified through monitoring and proactively addressed.
| Reward |
Identified Issues |
Actions |
| Cool Jet Fan |
Weak wind intensity · High noise → Performance specification difference compared to sample |
All units to be reshipped |
| Cooling Quilt |
Printing peels during washing → Product defect confirmed |
All units to be reshipped |
| Stand Fan |
Button noise · Rough finishing / Excessive exchange/return costs |
Return shipping cost adjusted |
CASE 01 Cool Jet Fan
Action Details / All units reshipped
Issue Description
Supporter feedback indicated weak wind intensity and high operating noise.
Verification Results
Performance specification differences in wind intensity and noise were found between sample rewards and actual logistics warehouse rewards.
Action Details
All units will be reshipped with reproduced products without reward recovery.
CASE 02 Cooling Quilt
Action Details / All units reshipped
Issue Description
Printing peeling was observed when washing the cooling quilt.
Verification Results
Upon inspection of the production process, it was confirmed as a product defect related to printing durability.
Action Details
All units will be reshipped with improved products without reward recovery.
CASE 03 Stand Fan
Action Details / Condition Improvements
Issue Description
While not a product defect, overall finishing quality fell short of expectations and there was feedback about button operation noise.
Verification Results
Although not defective, the exchange and return costs were found to be excessively set. (After opening: 30,000 KRW / Unopened: 15,000 KRW)
Action Details
Determining the supporter burden was excessive, we requested maker cooperation and adjusted the return shipping cost to 10,000 KRW.
Operations Protection Direction
Even before complaints are received, Wadiz independently monitors reward quality issues at shipping and delivery stages. We will continuously strengthen the environment where supporters can participate in funding with confidence by reshipping all defective products and adjusting conditions that are not defective but impose excessive supporter burdens to reasonable levels through maker cooperation.
This week was a week where we proactively handled reward quality issues discovered through AI monitoring and independent inspections with no significant complaints.
1
AI Monitoring Action Status
We monitored 185 projects, of which 22 cases led to maker modification requests and 1 case to non-display action.
2
Proactive Action Processing Status
This week, with no significant complaint cases, we proactively addressed 3 reward quality issues discovered through independent inspections, with the main types being product defects and shipping/return condition improvements.
3
Next Report Notice
The next transparency report is scheduled to be published on June 15, 2026. Wadiz will continue to disclose operations status and major action cases to strengthen platform trust.
