How should I notify about delayed product shipment?
If shipment is delayed due to unavoidable circumstances, please notify according to the guide.
- If shipment is delayed due to unavoidable circumstances, you must notify the supporters who ordered the product.
- Be sure to include ①the reason for delay ②expected shipping date ③shipping inquiry contact in your notification message.
| Example of Shipping Delay Notification |
|---|
Hello supporter, this is OOO. Due to an unexpected surge in orders, the shipment of your ordered product is being delayed. We sincerely apologize for delaying the shipment of the product you've been waiting for with excitement. From 00 month 00 day, shipments will proceed sequentially, so we would appreciate your patience as we reward you with a great product. For inquiries regarding shipping and products, please contact our customer service center (0000-0000). We will respond as quickly and courteously as possible. Thank you. |