[Transparency Report] October 2022 Transparency Report

Wadiz has been issuing monthly transparency reports since August 2020. A transparency report is a report containing members' reports received by Wadiz and the results of actions taken in response, composed mainly of funding report receipt data. Through this report, Wadiz transparently discloses actual data on how it responds to project issues, aiming to create a platform environment where members can use with greater trust and confidence.

1. Report Receipt Data

• The number of reports received is measured based on the number of reports received through the 'Report' feature on the right side of the funding project page, and if there are multiple reports about a single project, they are counted multiple times according to the number of reporters. 
• The type of reports received includes 'intellectual property infringement', 'false facts in story', 'distribution of identical products through other channels', 'community policy violation', etc. These are composed of reasons that contradict the purpose of funding or undermine the Wadiz community order.
• The report receipt data is a key indicator that shows potential risks that can directly or indirectly cause supporter damage and dissatisfaction.

<October Report Receipt Data>

2. Number of Reported Projects

• 'Number of reported projects' refers to the number of projects that have received one or more reports, and even if multiple reports are received, if they are about the same project, it is counted as one.
• The proportion of reported projects compared to open projects is a key indicator representing the proportion of projects among all projects that can cause supporter damage and dissatisfaction.

<Monthly Number of Reported Projects>

3. Open Scheduled Report Rate

• 'Open scheduled' refers to a pre-release service that allows supporters to preview the project story before the official funding begins.
  On the open scheduled project page, a notification request feature is provided when the official funding opens.
• Reports at the open scheduled stage serve as a risk pre-detection function before official project opening, and through this, proactive problem solving is possible before the official funding opens.

<October Open Scheduled Report Rate>

4. Report Statistics by Project Category

• This is category-specific classification data of projects that received reports this month.
• This month, out of a total of 17 project categories, 10 categories received reports.

<October Report Statistics by Project Category>

5. Report Project Processing Results

• All reports received that meet the reporting requirements are undergoing fact verification.
• For projects where issues are confirmed, follow-up actions are taken according to the funding report policy.
• During the fact-checking process, Wadiz requests makers' statement of position by sending official letters when necessary, and when needed, the report facts and statement of position request contents are disclosed to supporters as news.

<October Report Project Processing Results>

• Processing Completed
  As a result of fact verification of report contents that meet the reporting requirements, when determined to have 'issues' based on policy and follow-up procedures such as refunding, deletion of inappropriate content, or project cancellation are processed, or when determined to have 'no issues' based on policy and the matter is concluded without follow-up procedures
• Processing in Progress
  When fact verification is in progress for report contents that meet the reporting requirements, or when follow-up procedures are in progress after being determined to have 'issues' based on policy
• No Processing Needed
  When the report is a 'report not meeting requirements' or a 'previously concluded issue', and no follow-up procedures are taken

⁕ Report Not Meeting Requirements : A report receipt that does not meet the reporting requirements or lacks supporting evidence to back up the report contents, making it difficult to proceed with follow-up procedures
⁕ Previously Concluded Issue : An issue that met the reporting requirements but fact verification was already conducted in the past as of the current month, was concluded as 'no issue', or necessary actions have been completed through 'project cancellation' or 'refund of funding', making further follow-up procedures unnecessary

6. Report Receipt Examples 

This month, we introduce report receipt examples related to 'false facts in project story'. 

Case (1)

• Report Content
  A report was received as 'false facts in story' regarding the expression '100% disassembled' in the project story written by the maker. 
• Processing Result
  The maker failed to submit supporting materials for the fact that the disassembled results do not exist 100%, and accordingly, Wadiz took measures to allow the maker to fully revise expressions related to '100% disassembled' in the story. 

Case (2)

• Report Content
  A reporter who did not see satisfactory results after using the reward filed a 'false facts in story' report claiming exaggerated advertising.
• Processing Result
  The reporter did not submit supporting materials for false facts in the story, and upon verification of the report contents, it was confirmed to be dissatisfaction with the reward due to personal differences, so the reporter was directed to receive guidance through the customer center. 

7. Understanding Report Receipt Types - 'False Facts in Story'

'False facts in story' is a type of report that can be filed when false facts are included in the project story. Project stories should be written truthfully based on content that is actually feasible for supporters. Wadiz always requires makers to write stories with up-to-date, factually accurate information. (Reference: Wadiz Funding Review Policy)

<'False Facts in Story' Report Procedure>

Even if it is not clearly revealed that false facts are included in the project story, when reasonable suspicion is recognized, Wadiz Trust & Safety Team can take measures such as halting or canceling the project. However, inquiries related to reward defects or shipping are not suitable as reasons for reporting 'false facts in story'. In such cases, you can contact the Wadiz Customer Center (1661-9056) for quick and friendly assistance. 

<Cases Not Applicable to 'False Facts in Story' Report Reasons>

If you have any questions regarding the above content, please contact Wadiz Trust & Safety Team (team.trustsafety@wadiz.kr) and we will provide answers.