Funding & Pre-order
It seems like the reward shipment will be delayed. What should I do?
If shipment is delayed due to unavoidable circumstances, please be sure to notify supporters through updates.
If rewards are not shipped by the promised date, supporters can request a refund. Please guide supporters according to the procedure below.
① Write an Update
- If a reward shipment delay is anticipated, please notify supporters as quickly as possible through an update.
- Along with a sincere apology message, please provide detailed information about the reasons for the shipping delay and your future plans. Please follow the <How to Write an Update> below and provide all information in detail.
| How to Write an Update (Example) |
|---|
| 1. Sincere Apology Hello supporters, this is OOO (Maker Name/Brand Name). I'm sorry to reach out with disappointing news. The ○○○ reward, which was originally scheduled to ship starting from the 00th of ○○, has unfortunately been changed to the 00th of ○○ as the new shipping start date. 2. Reason for Delay The more specific, the better. If similar issues or situations are occurring elsewhere due to the same reason, please mention it. - Due to an unexpected resurgence of COVID-19 in China, operations at overseas factories have been suspended, causing disruptions in reward production. This has resulted in the production process of XXX being delayed by approximately one to four weeks, and the delivery schedule for supporters who participated in the project has inevitably been delayed as well. - We tried our best to adhere to the promised shipping date as it is a commitment to our supporters, but due to ○○○○, we were forced to make the decision to delay shipment. - We confirmed all production schedules in advance, but we did not thoroughly understand the process characteristics of ㅇㅇ and did not adequately prepare for unexpected variables. As the production quantity of ㅇㅇ color increased, the completion date of production was delayed, which consequently delayed the overall reward production schedule. 3. Efforts Made to Resolve the Issue We actively looked for alternative factories to resolve the reward production issue, but unfortunately we were unable to find a solution. 4. Updated Shipping Schedule Original shipping start date: 0000年 00月 00日 ~ Updated shipping start date: 00月 00日 ~ 00月 00日 First shipment / 00月 00日 ~ 00月 00日 Second shipment 5. Refund Information - Please guide supporters on how to request a payment cancellation/refund. If you wish to request a refund, you can apply directly through the path below, and the payment will be cancelled immediately upon application. After logging into Wadiz, click [My Page] - [Supporter] - [000 Project] in the upper right corner, then click the refund request button. 6. Compensation Information Apologize again and notify if there is any additional compensation. We plan to send a modest compensation of 000 along with the reward to supporters who have waited until the end. Once again, we sincerely apologize to all supporters for their patience and trust in 000. 7. Where to Contact Please provide the fastest way to communicate with the maker. Example: Kakao Channel link, Contact the Maker, Comments, Email, Phone 8. Closing Greeting I sincerely apologize for the changes to the originally announced shipping schedule. I assure you that we will ship according to the updated schedule. Thank you for your support. OOO (Maker Name/Brand Name) |
※ Please modify and use according to your situation.
※ Update Writing Precautions:
- Write the title so that the content of the update can be understood from the title alone.
(Example: [Shipping Delay Notice] Notice of shipping delay due to increased parcel volume during the holiday season.) - Write the maker name, reward name, and project name accuratelyso that supporters are not confused.
- Provide necessary information to supporters such as schedule, contact information, and inquiry submission methods appropriately.
② Continuous Updates and Response to Inquiries
- Respond quicklyto all comments and community poststhat come after posting the shipping delay update. This can help prevent cascading issues and negative reviews from occurring.
- After announcing the shipping delay, continuously shareupdates about the shipment status. It is good to actively provide detailed information in advance before supporters leave many inquiries.