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What is "Maker Inquiries" and how do I use it?
You can communicate one-on-one with supporters through Maker Inquiries.
[Table of Contents]
- What is Maker Inquiries?
- Top 4 Questions Frequently Asked by Supporters
- Supporter One-on-One Support/Communication Guide
1. What is Maker Inquiries?
"Maker Inquiries" is a channel where supporters and makers can communicate one-on-one. It can be used to answer inquiries about personal information or special situations that are difficult to answer in a public space.
- The Maker Inquiries feature becomes active after the project is launched.
- Communication begins when a supporter sends a message first.
- You can exchange photos through messages.
Please manage it this way:
- Supporter inquiries can be checked from ①notification icon at the top of the Wadiz site or ②Maker Home. \n
- When a new message is received, a red indicator appears on the notification icon.
- You can check it by clicking Maker Home > Real-time Inquiries > View All Inquiries.
- Please respond to supporter inquiries received through Maker Inquiries as quickly as possible. \n
- Since supporters inquire individually, high-priority issues that need to be resolved quickly are often sent as messages.
- Since supporters inquire individually, high-priority issues that need to be resolved quickly are often sent as messages.
- During the project period, we recommend checking inquiries at least once a day. \n
- If there is content that is difficult to respond to quickly, rather than delaying your response, please send a notice that you have received the supporter's inquiry and a brief greeting.
2. Top 4 Questions Frequently Asked by Supporters
Take a look at the questions supporters frequently ask and set your answers and standards in advance. It will be of great help in handling inquiries.
1) Shipping
- Shipping inquiries account for the highest proportion of inquiries received through Maker Inquiries.
In particular, inquiries about parcel shipping and whether refunds/returns are possible are the most frequent. - Please respond to shipping inquiries as quickly as possible.\n
- Shipping is a crucial step where timing and schedule are very important, and quick problem resolution is necessary.
- Supporters who wish to request a refund/return are likely to have negative feelings from an already inconvenient experience. It is important to respond promptly when you discover negative customer feedback
2) Updates
- There are many inquiries about updates, especially event winners, how events are conducted, and experience program participation. \n
- Confirm your event participation/win, or
- To send gifts, please use "Maker Inquiries" when exchanging personal information (project number, name, phone number, address, etc.).
3) Rewards
- They want to get answers to questions not resolved by the story information through Maker Inquiries. \n
- Since you can exchange photos, you may receive specific product inquiries.
- In particular, inquiries about size are the most frequent.
- If there are repeated inquiries about rewards, please collect the questions and answers and post them in updates.\n
- However, in this case, please be careful not to reveal the supporter's personal information, and if you use a message by capturing the inquiry content as is,
please get the consent of the person who wrote the inquiry.
- However, in this case, please be careful not to reveal the supporter's personal information, and if you use a message by capturing the inquiry content as is,
4) Payment (Reservation Payment)
- After participating in the project, ask when payment will be completed or
There are also many simple inquiries such as whether payment was made with the selected option and whether exchange is possible. - After the project ends, inquiries about wanting to purchase rewards individually are also common inquiries.
3. Supporter One-on-One Support/Communication Guide
If it is difficult to respond to one-on-one questions received through inquiries, please refer to the communication guide below.